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Please tell me I'm right...

August 23rd, 2006 at 04:49 pm

Ok senario. Friend (we'll call M) was involved in a car accident. Not her fault. She got her car back finally since it wasn't totaled and they fixed the damage done. Her cruise control was working before the accident, is not working now. Because of the long commute to work this is something she uses every day.

She took it back to the shop that originally fixed it from the accident, they couldn't figure out why it wasn't working. Said to take it to the dealership and if they determined that it was accident related then it would be covered under insurance.

She got a call today from the dealership where she was very rudely instructed on the way to engage her cruise control, as they found nothing wrong with it and it worked just fine (according to them). To top it all off, they're charging her $150 for two hours of labor.

Ok they're going to be condescending to M about the proper way to use cruise control (something she's been using in that car for four years) yet it took them two hours to figure out it was fine? That does not strike me as ok. I do understand paying for an hour of labor even if it only takes 10 minutes, because that's how the labor gets billed sometimes. But two hours?? I told her to call and complain and she will but she says there's nothing she can do about the payment since her sister will be picking it up for her.

I disagree. Since she can't have it picked up til tomorrow anyway, I think she should call and complain today and have them alter the bill accordingly. Or am I just getting riled up over something that can't be changed?

3 Responses to “Please tell me I'm right...”

  1. LuxLiving Says:

    Call and complain -- don't pay until she drives and confirms it working with one of their mechanics on a test drive and they then rectify the problem! She's gonna pay and then it won't have been fixed? ...and it will be her fault because she wasn't holding her tongue right -- Nuhuh!! Complain nicely and then loudly if she has too!

  2. ima saver Says:

    I would not pay that amount, that is outrageous!

  3. carol Says:

    Let me see if I have this straight. She takes her car to the dealership to try and find out why the cruise control was not working, they call her up and are extremely rude and disrespectful, then charge her $150 for 2 hours?

    I say NO!! Complain, and refuse to pay such an outrageous amount.

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